Frequently Asked Questions (FAQs) | The Glen Academy

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) | The Glen Academy

Have questions? We have answers. See the below frequently asked questions to get answers to common questions parents ask about The Glen Academy. If you still have questions, just call us at (407) 602-6410 and we’ll be happy to assist you. If you’re ready to enroll, complete our pre-enrollment form to get the process started. 

General FAQs

Do you offer tours of your facility?

Yes, you may contact our office to schedule a tour.

Do you conduct drills (Tornado, fire, etc.)

The Glen Academy conducts safety drills at least once per month.

Daycare Policy FAQs

Can parents drop by whenever they’d like or swing by to breastfeed?

What are your visitation policies in general? Who else is allowed to visit during care? Parents can come by anytime.

They can breastfeed if they’d like. People allowed to visit or pick up the children must be on the authorized list.

What happens if we’re late to pick up or need to miss a day due to vacation or illness? (payment still due, etc.)

Payment is due for the full week. You are paying for a spot in the program and not by the day. If you’re late to pick up, you will be subject to The Glen Academy’s late fee.

What’s your sick-child policy? What are your policies regarding immunizations?

If a child goes home sick, then they must be fever-free for 24 hours WITHOUT the use of fever-reducing medication like Tylenol. The same policy applies if they miss school because of sickness. We need up-to-date shot records at all times. We will notify you 30 days before the shot records expire.

Do you potty train? If so, what is your procedure?

Yes, we ask what methods the parents use at home and attempt to use the same to potty train during the day so the child is not confused.

Do you transport children in a vehicle?

We transport elementary school children to and from local schools and bring them back to supervise homework and do fun activities and outdoor play. During the summer we will do summer camp with field trips to the movies, science center, parks, etc.

How, and how often, do you sanitize the toys and materials used by the children?

Yes, each classroom is sanitized every night when we close. Toys are sanitized with bleach-free disinfectant.

Staff & Employees FAQs | Frequently Asked Questions (FAQs)

Do you conduct background checks on all your employees?

All of our employees must pass a second-level FLDE background check before they begin working on the premises

Do you administer medicine and/or emergency allergy treatments?

We will administer emergency allergy medication such as EpiPens. Parents may administer medication at home, outside school hours. 

Safety & Communication FAQs | Frequently Asked Questions (FAQs)

How do you keep parents up to date on their kid’s daily activities or behavior? Do you offer a daily report?

Parents are informed daily about their child’s progress through a variety of communication methods, including the ProCare app.

What security measures do you take for your facility?

We have a full camera system throughout the entire building. Additional security measures include alarmed exit doors, as well as PIN code-activated entry points.

Are you licensed? Are you accredited? By whom?

We are licensed by the Florida DCF. Our school is in the process of earning GOLD Seal Certification/APPLE Accreditation. We will be happy to discuss the steps of this process during your visit!

Feel free to follow us on Facebook or Instagram or learn more about us now. We are a modern early learning center with a creative and playful approach to childcare and the education of our local children. Our academy is located in Casselberry, Florida, which offers year-round daycare & child care programs for kids ages 6 weeks to 12 years. Call now to schedule a tour with us!